Augusta Roueche-Storey is one of many rock stars who work at the Brightway Service Center. Named Brightway Employee of the Year 2019, Roueche-Storey exemplifies Brightway’s Core Values of Smart, Accountable and Trustworthy.

Jacksonville-based Brightway Insurance, one of the largest Personal Lines insurance agencies in the country, named one of Northeast Florida’s Best Places to Work two years in a row, is looking for a professional with customer service experience who wants to take the next step in their career. The growing company has openings for its Customer Service Representative role, which takes inbound calls from customers and agents. This is a great opportunity to join an award-winning team where the sky’s the limit. 

“We’re looking for professionals who have a background in customer service, insurance, retail, sales or a related customer-facing field,” said Brightway’s Senior Director of Human Resources, Linda Hill. “They should have excellent communications skills and really enjoy helping others.”

 Hill added, “We offer paid training for our new Customer Service Representatives. We’re hiring for the next class scheduled to begin Monday, July 27. Training will be held online, and state-of-the-art technology will be provided.”

 People interested in applying for the Customer Service Representative position should visit to apply online. 

Brightway employees enjoy competitive salary, paid time off and benefits, including Medical, Dental, Life and Disability insurance and a 401(k) plan with market-leading 4% match with no vesting period. And, employees are eligible for bonuses and a unique tuition reimbursement program.

Most companies offer tuition reimbursement if the employee takes classes related to their current role or industry. Brightway will pay tuition reimbursement regardless of the type of classes the employee takes. Click here to read one employee’s story of how the program inspired her to go back to school and gave her the financial resources to pursue her bachelor’s degree.

About Brightway Insurance
Named one of the Best Places to Work in Northeast Florida in 2018 and 2019, Brightway Insurance is a national property/casualty distribution company that sells through a network of franchises and independent agents throughout the U.S. The company is among the largest Personal Lines agencies in the country and has been recognized as a Franchise 500 company by Entrepreneur seven times.

Founded in 2008, Brightway has grown to more than 200 locations across 22 states serving customers in all 50 states and has been named one of the Fastest Growing Companies in Northeast Florida by the Jacksonville Business Journal for the past 12 years. At its Home Office, employees focus on delivering holistic business support that empowers agents to sell more.

Brightway employees enjoy:

Most importantly, they enjoy a family based culture of inclusiveness where they can build positive, supportive relationships with co-workers, customers and agents.

Learn more about open positions at Brightway and starting a career with the company at

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